SHIPPING/RETURNS
SHIPPING & RETURNS POLICY
SHIPPING POLICY
We are offering FREE express delivery around Australia via Australian post.
Also we may use: Express shipping service via DHL (around the world).
By paying AUD 70
(Additional fees may be required for tax and customs duties in your country).
RETURNS POLICY
We want you to feel informed and confident when shopping with Gazele.
Change of mind
We do not accept returns or exchanges for change of mind. Please review the description, photographs and measurements before purchasing. If you need help, contact us before placing your order.
If something is wrong
If your item arrives damaged, is faulty or does not match its description, please contact us with your order number and details of the issue. Photos can help us assess your concern.
Your consumer rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Pre-loved pieces
Pre-loved items may show signs of wear, as described and photographed in each listing. Their age, price and disclosed condition are relevant when assessing acceptable quality. Your rights under the Australian Consumer Law still apply.